Responsible Gaming

Our Philosophy on Responsible Gaming

At fb8, we believe that online gambling should be an enjoyable leisure activity — nothing more and nothing less. The excitement of cricket betting during a Bangladesh Premier League match, spinning the reels on your favourite slot, or competing at the live casino table should always feel like fun, not a financial obligation or emotional burden.

Problem gambling is a recognised condition that can affect anyone, regardless of how experienced a player they are. That is why fb8 treats responsible gaming not as a checkbox exercise, but as a genuine, ongoing commitment embedded into how the platform operates. We actively monitor player behaviour, provide self-management tools, and make it easy to reach our support team whenever a player feels they need help.

Every player on the fb8 platform — whether they deposit ৳500 or ৳50,000 — deserves the same level of care and access to responsible gaming resources. This page outlines all the protections and tools available to you today.

21+

Strictly 21 and Above. The fb8 platform is available only to adults aged 21 years or older. Creating an account on behalf of a minor, or allowing a minor to use your account, is a serious violation of our Terms & Conditions and will result in immediate permanent account closure. If you suspect a minor is using the platform, contact us at [email protected] without delay.

Recognising a Gambling Problem

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gambling may be becoming harmful. If any of these resonate with you, please use the self-management tools below or contact our support team immediately.

Spending more money on gambling than you can comfortably afford to lose
Chasing losses — placing more bets in an attempt to win back money already lost
Lying to family members or friends about how much time or money you spend gambling
Gambling to escape stress, anxiety, depression, or other emotional difficulties
Neglecting work, studies, family responsibilities, or health due to gambling
Borrowing money or selling possessions in order to fund gambling sessions
Feeling irritable, restless, or anxious when unable to gamble
Repeatedly trying to cut back on gambling without success

Quick Self-Assessment

Do I think about gambling constantly, even when doing something else?
Have I ever gambled with money set aside for rent, food, or bills?
Do I feel the need to increase my bet sizes to get the same level of excitement?
Have I missed important events or responsibilities because of gambling?
Do I feel ashamed or guilty after a gambling session?
Has gambling caused arguments or tension in my personal relationships?

If you answered "yes" to two or more of these questions, we strongly encourage you to use fb8's self-management tools or speak to a professional counsellor. You are not alone, and help is available.

Self-Management Tools Available on fb8

fb8 provides a suite of responsible gaming tools that put you in direct control of your gambling activity. All tools can be requested by contacting our support team at [email protected]. Our team operates from 9 AM to 2 AM Bangladesh Standard Time (BST, UTC+6) every day.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in BDT. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider. Reducing a limit takes effect immediately.

Session Time Limits

Set a maximum duration for each gaming session. When your limit is reached, you will be automatically logged out and cannot log back in until the session limit window resets. This helps prevent extended unplanned play sessions.

Time-Out (Cooling-Off Period)

Take a temporary break from gambling by activating a time-out. You can choose a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. All pending withdrawals will still be processed normally.

Self-Exclusion

If you feel that a temporary time-out is not enough, you can request a formal self-exclusion from the fb8 platform. Self-exclusion options are available for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from fb8. Reinstatement after a fixed-term exclusion requires a written request and a mandatory 24-hour cooling-off review.

Loss Limits

Cap the total amount you are permitted to lose within a defined period (daily, weekly, or monthly). Once your loss limit is reached, you will be automatically locked out of further betting activity until the period resets. This is one of the most effective tools for keeping gambling within a budget you are comfortable with.

Reality Checks

Enable periodic on-screen notifications that appear during active play sessions, reminding you how long you have been playing and how much you have wagered in that session. Reality checks help you stay aware of your activity without interrupting the experience unless you choose to act on the reminder.

How to Activate a Tool

Requesting any responsible gaming tool takes just a few minutes via our support team

1

Contact Support

Send an email to [email protected] from the email address registered to your fb8 account. State clearly which tool you wish to activate and the parameters you want (e.g., "I want a daily deposit limit of ৳2,000").
2

Identity Confirmation

Our team may ask you to confirm your identity with a simple verification step to protect your account from unauthorised changes. This is a brief, routine check.
3

Tool Activation

Protective tools (limits, time-outs, self-exclusion) take effect immediately upon confirmation. Our support team is available from 9 AM to 2 AM BST daily and aims to action all responsible gaming requests as a top priority.
4

Confirmation Email

You will receive a confirmation to your registered email address once the tool has been activated. Keep this for your records. If you do not receive a confirmation within two hours during support hours, please follow up.

Tips for Healthy Play

Simple habits that keep gambling enjoyable and within your means

Set a Budget Before You Start

Decide how much you are comfortable spending before you log in. Treat this amount as the cost of entertainment — just as you would a cinema ticket or a meal out. Once your budget is used, stop for the day.

Track Your Time

It is easy to lose track of time when you are engaged in a game. Set a timer on your phone before each session and commit to stopping when it goes off. fb8's session time limit tool can automate this for you.

Never Gamble to Escape Emotions

Gambling when you are stressed, upset, or under financial pressure almost always leads to poor decisions and larger losses. If you are going through a difficult time, take a break and return when you are in a calm, clear headspace.

Do Not Chase Losses

Chasing a loss is one of the most common and most dangerous gambling behaviours. A loss is a completed event — placing further bets to recover it is a new gamble, not a guaranteed return. Accept losses as part of the game and move on.

Talk to Someone You Trust

If you are concerned about your gambling habits, talking to a trusted friend, family member, or professional counsellor can make a significant difference. You do not have to manage this alone. fb8's support team is also here to listen and direct you to the right tools.

Gambling Is Entertainment, Not Income

Games of chance, including slots, crash games, and casino tables, are designed to be fun. The house always maintains an edge over the long term. Never rely on gambling winnings as a source of income, a savings strategy, or a solution to financial problems.

Protecting Others in Your Household

If you share a device with family members, including children or young adults under the age of 21, it is your responsibility to prevent them from accessing the fb8 platform. We recommend the following measures:

Use a strong, unique password for your fb8 account and never share it with others.
Enable device-level screen time controls or parental controls on shared phones or tablets.
Never save your fb8 login credentials in a browser or app that is accessible to others.
Log out of your fb8 account after every session on a shared device.
Consider activating internet filtering software on household devices to block gambling sites for underage users.

fb8 takes the protection of minors extremely seriously. Any account found to have been accessed by a person under the age of 21 will be permanently closed and all associated funds reviewed in accordance with our Terms & Conditions.

Getting Help — You Are Not Alone

If you believe gambling is having a negative impact on your life or the lives of those around you, please reach out. fb8's customer support team can activate any of the self-management tools described on this page immediately and can provide guidance on accessing further professional help.

Contact us: [email protected] (plain text — not a clickable link)

Support hours: 9 AM – 2 AM BST (UTC+6), every day of the year

We treat all responsible gaming requests with complete confidentiality and as an absolute priority. No player will ever be made to feel judged or penalised for seeking help. Asking for support is the right thing to do, and fb8 is here to make that as straightforward as possible.

A Note on Professional Support

While fb8 provides platform-level tools and support, we also encourage players who are experiencing serious gambling-related harm to seek professional counselling. Trained counsellors who specialise in gambling addiction can provide structured, confidential support beyond what a gaming platform can offer. If you are in Bangladesh and need professional help, please speak to your local healthcare provider or a licensed mental health professional who can connect you with the appropriate resources.

Remember: recognising a problem and seeking help is a sign of strength, not weakness. The most important step is always the first one.